Memopezil Official Website › Contact
ContactContact Memopeziles: two routes, and which one to use for Memopezil
Tracking, address changes and refunds go to the order desk on +1 (507) 448-8190 or contact@customercs.com. Corrections, privacy requests and press go to contact@Memopeziles.com, read Mon to Fri 9:00am to 5:00pm ET. The second route has no access to the ordering system and cannot start a refund.
Picking the right route is worth a day. The two are separate systems rather than two inboxes in one building.
The two Memopezil contact routes
| Route | What it handles | How to reach it |
|---|---|---|
| The order desk | Tracking, address changes, cancellations, refunds, damaged or short parcels, lot code queries | +1 (507) 448-8190 contact@customercs.com |
| The editorial desk | Corrections to these pages, citation errors, privacy and data requests, press and partnership | contact@Memopeziles.com Mon–Fri 9:00am–5:00pm ET |
The editorial address cannot see an order. Sending a refund request to it adds a day; sending a correction to the order desk usually loses it.
Have the order ID ready before calling. It is on the confirmation email and it is the only reference that finds a purchase, its tracking and the lot that shipped against it. A name and an address are not enough on their own and trying to work from them is what turns a two-minute call into ten.
Memopezil addresses of record
| What | Where |
|---|---|
| Office | 10 East 40th Street, Floor 17, New York, NY 10016, USA |
| Returns | 880 Third Avenue, Floor 13, New York, NY 10022, USA |
| Website email | contact@Memopeziles.com |
| Sales email | contact@customercs.com |
| Sales telephone | +1 (507) 448-8190 |
| Role | USA Authorized Retailer |
| Label distributor | GEX Corp, Lakeland FL, 33804 |
Do not post bottles to the office address, and do not post them to the returns address before a return authorisation has been issued. An unannounced parcel can be refused at the door.
The label's own distributed-by line is printed above because it is a different company in a different state. Manufacturing questions belong there. Anything about an order placed through this website belongs at the order desk, and this desk will say so rather than answer for a factory it does not run.
Write to the right Memopezil desk
Ask the order desk about a parcel
The fastest route is the telephone. This form reaches the same desk and is useful when a screenshot or a photograph has to travel with the question.
Write to the editorial desk
Corrections, privacy requests, press enquiries and anything about the writing on these pages. This route cannot see orders.
Both forms ask for the same three things first, because those three are what make a reply possible: a name, a working email and, for anything about an order, the order ID. Everything else can be worked out; those three cannot.
A note on how these forms are handled. Nothing typed into them is used for marketing, nothing is sold, and the order form's contents go to the desk that handles orders rather than into a general mailbox. The privacy policy sets out what is kept and for how long, and a data request sent to the editorial address will be answered rather than filed.
What to include when you write about Memopezil
- For a parcel: the order ID, the tracking number and the date of the last scan. Read the last scan rather than the estimated delivery date.
- For a refund: the order ID and the date of purchase. The window runs from purchase rather than from delivery.
- For a damaged parcel: photographs taken before anything was unpacked, and the order ID.
- For a lot query: the code from the base of the bottle, exactly as printed, and the order ID.
- For a correction: the page, the sentence as it currently reads, and what it should say. A PMID if a citation is wrong.
A message containing those items gets answered in one exchange. A message that does not gets answered with a request for them, which is a day, and on a sixty-day window that is a day worth keeping.
What the Memopezil order desk can actually do
| Ask for this | What happens |
|---|---|
| Where is my parcel? | The desk reads the carrier record against your order and can raise a trace if the last scan is stale. This is faster than a carrier's own enquiry line because the desk holds the shipping reference. |
| Change my delivery address | Possible before dispatch. Once a tracking number is live the carrier owns the parcel and a redirect has to go through them instead. |
| Cancel my order | Possible before dispatch. After that it becomes a return under the 60-day guarantee, which is the same money by a slower route. |
| Start my refund | The desk issues a return authorisation and the return address. Nothing should be posted back before that exists. |
| Resend my digital extras | Yes, on the three and six-bottle packs. They are emailed rather than printed, so a missing bundle is usually an address typo. |
| Confirm my lot code | The desk can say whether the code on the base of the bottle matches what it shipped against your order. It cannot supply a certificate of analysis. |
| Tell me what is in the capsule | Only what the panel prints, which is on the supplement facts page already. Assay questions are upstream of this desk. |
Six yes and one partial. A support page that promised all seven would be more reassuring and less accurate.
Everything in the left column starts the same way: the order ID, read out or pasted in. It is on the confirmation email and it is worth keeping that email until the last bottle is finished.
How quickly the Memopezil desks answer, and what to do if they do not
The order desk takes calls and is the fastest route by a distance: a tracking question usually resolves during the call, and a return authorisation is issued while you are on the line. The order email is slower and is best used when a photograph has to travel with the question.
The editorial address is read Mon to Fri 9:00am to 5:00pm ET and answers on the same working pattern. It is not an emergency route and it is not an order route; sending a refund request there is the commonest way to lose a day.
If a message has gone unanswered longer than seems reasonable, check two things before resending. First, whether the reply has landed in a spam folder, which happens most often when the enquiry came from a webmail address. Second, whether the message contained the order ID, because without it a query about a parcel cannot be progressed and is usually waiting on a reply asking for it.
Then call. A telephone number that answers is the most valuable thing about a direct-response purchase, and this one is printed on every page of this website rather than hidden behind a contact form.
Memopezil contact questions
Which address should I use?
Anything involving money, a parcel or a bottle goes to the order desk on +1 (507) 448-8190. Anything about these pages, a correction, privacy or press goes to contact@Memopeziles.com.
Why can the website address not help with my order?
Because it has no access to the ordering system. It is an editorial and privacy address, and forwarding an order query from it adds a day rather than saving one.
What do I need before I call?
The order ID from the confirmation email. That one number finds the purchase, the tracking and the lot that was shipped.
When is the website address read?
Mon–Fri 9:00am–5:00pm ET. The order desk keeps its own hours and takes calls about tracking, changes and refunds.
Can I return bottles to the office address?
No. The office is 10 East 40th Street, Floor 17, New York, NY 10016, USA and returns go to 880 Third Avenue, Floor 13, New York, NY 10022, USA, and only after the desk has issued a return authorisation. An unannounced parcel can be refused.
Order Memopezil on the official website
One desk for tracking, changes and refunds, on a published telephone number that answers.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Memopezil On The Official WebsiteTwo capsules a morning · 60 per bottle · lot MEM-26/ME-3917
